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Returns Policy


WRONG PRODUCT DELIVERED?

  • You just need to drop us a mail at customercare@puresense.co.in mentioning the new required size and you will get a revert within 24 working hours.
  • We will arrange a pick-up of the product delivered to you and deliver the correct product.
  • For Product Exchanges, the product should be unused and request should be raised within 3 days of delivery.
  • If a product is exchanged once, it cannot be returned or exchanged the second time.
  • In case the product required is not available, Our Standard Returns and Cancellation Policy is applicable.
  • Exchange policy is not applicable for Tranquil Sleep Spray, Soothing Sleep Spray and Soaps.

WANT TO RETURN THE PRODUCT AND BUY A NEW PRODUCT ADJUSTING THE AMOUNT ALREADY PAID?

  • You just need to drop us a mail at customercare@puresense.co.in mentioning that you want to return the product delivered and you will get a revert within next 24 working hours.
  • We will arrange a pick-up of the product delivered to you.
  • The product should be unused and request should be raised within 3 days of delivery.
  • As soon as we get the product back, we will provide a refund within 8-10 working days.
  • Returns policy is not applicable for Tranquil Sleep Spray, Soothing Sleep Spray and Soaps.
THIS EXCHANGE POLICY IS APPLICABLE ONLY FOR DOMESTIC ORDERS/ORDERS DELIVERED WITHIN INDIA ONLY.